I am a frequent DIYer and go to hardware stores a lot.Depending on when you shop here your experience will vary. My husband and I were in the garden section looking for a flat bed cart. We were directed to the parking lot by 2 associates who were hanging out. If your a customer service based business you should have some basic customer service skills like having carts for customers to put the stuff on that they are going to buy.
Another few times I went there this week and the associates were friendly and helpful. This is the only reason I keep this store on my list of places for supplies.