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  • Perhaps the most disappointing consumer experience of my life. If I could leave a zero, I would. So much for the customer being right. Clearly, Jesse could not care less about me as a new customer that could have spent quite a sum of money in their store. As a beginner player, I picked up a used racket on Saturday for my first lesson on Monday. At that point, Pam was great and made a few recommendations and I chose a racket to start. After a dozen balls on Monday evening, the instructor recommended that I move to a lighter racket. The instructor actually goes to the store on Tuesday afternoon and locates a lighter racket that may work. I speak with the instructor on the way to the store and we determine perhaps a better investment at this time may be a good quality pair of shoes and that we revisit the racquet purchase in a couple of weeks. I didn't think asking for a store credit in the amount equal to the amount paid for the racket would be an issue. I couldn't have been more wrong! When I arrived at the store, I introduced myself to Jesse and shook his hand. I explained that I would prefer to return the racket for a store credit towards shoes. He said that my instructor picked out a racket and he was not interested in giving me a store credit towards new shoes. His attitude towards me was quite angry. After another failed attempt to get him to provide a credit towards new shoes I replied, OK, I will take the replacement racket and buy my shoes elsewhere. He then responded by putting the returned racket back up on the counter and saying how 'bout I do this? In other words, take the old racket back. I once again confirmed that he was not willing to provide a credit towards new shoes and his demeanor got much worse. It was at that point I said do the exchange for the replacement racket and I will be on my way. All of this with other patrons in the store hearing and observing the exchange. To think I could have such a positive experience on Saturday with Pam who helped in every way possible and turn around a few days later and have this experience with Jesse basically supports every negative story about this store that I have heard from other tennis players in the area. I thought I would give them a try and make my own assessment. In closing, this store no longer exists in my mind. For Jesse to respond in such a juvenile and unprofessional manner was completely out of line. I will never recommend this store to anyone!
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