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| - I went on Yelp to find a decent auto shop that can do a simple oil change for my car... and I ended up giving this place a try.
I called to make an appointment and asked how much it would be... since I wanted to use the best kind of oil for my car. Mark asked what kind of car I had and the year.. then told me the price. He advised to come in really early in the morning or after 3p.m. when it isn't hectic. So I arrived in the afternoon and I actually went into the wrong auto shop, since they're right next to each other and the sign looks like they own both places.
I walked in and Mark greeted me. He remembered who I was from our brief conversation of what oil I want and the price. I also wanted him to check my AC, since it didn't feel cold enough every time I tried using it. As I sat down to wait for my oil change, he was always kind enough to give me status on how my car is doing. Almost like.. it was in an operation and I was the proud parent waiting for her baby to be done. During the wait, he calls my name and I look up... he asked me when was the last time I cleaned my filter? I told him not too long ago why??!?!! He then lifted up a very dusty, dirty filter and said.. I don't think you changed this for a very long time. My eyes grew big... I was in denial and told him.. that's my filter?! No way! Cannot be! At this moment, I was semi embarrassed to see such a filth. He began lecturing me, nonono scolding me, yea that's the word for having a very dirty filter and told me I need to change this whenever it gets too dirty. I told him, but I swear I changed it not too long ago and looked down like I was in trouble. Ehhh maybe he was right and so he asked me if I would like him to replace it with a new one, but he would have to call around and order it for me. I told him yes please... he said whenever you come back here for another oil change we can replace it then if that is more convenient for you. So I said that's fine, let's do it.
I also asked him to check my tires, since it felt loose and not securely tightened. He ask me where my locks were for my rims. I told him it's somewhere in my car, I forgot where I placed it. He said that's okay we'll try to find it. As they were looking for it, he asked me... do you live a dangerous life?!??! Hmmm not reeeeally, I said.. why???!? He goes... because I found a ...... here, ........ there, ........ middle compartment , and ....... underneath your seat?! Oooh hehe I laughed... well that's just you know for protection, since I work at the clubs late when I used to do Atmosphere Modeling. I think he was more stunned and amazed how much things he found one after another, instead of my locks for my rims. Luckily, he said don't worry about it, we have one that fits and we'll just use that. He made sure everything was tightened up and my tires felt solid after that. Also when he checked on my AC, he first suggest that I get a new one, which cost a few hundred of dollars :( Oh hell no... serious?!! He called around for the most decent, fair price and I had a real sad face. He told me... you know what let me try one more thing to see if he can make my AC colder. After a few mins, he called me over to my car and ask me to sit inside. He said, is this cold air feel okay to you? I felt it with my hands and it was better than ever. I said YES!!! This is it! He told me, okay you don't need a new AC then... all I did was add more freon, since it was getting low. He could have charged me for that, but instead he only charged me for the oil change. I was so happy for his kindness and honesty about my car.
Mark was very laid back and was very considerate to let me know step by step on what they were doing to my car and the status on everything, which I appreciate his great care in guest service. It made me feel I was in good hands and I didn't have to worry about getting ripped off in any way. The oil change and check up on everything I asked for took less than an hour and it didn't even feel that long at all. I was in and out of there in no time.
If you're due for an oil change or looking for a auto shop for whatever it may be for your car... I would highly suggest to give this auto shop a try. They tell you upfront how much it will be and they even shop around to get you the best price possible. The location is easy to find and it's the first complex to your right on W Russell Rd. coming from Rainbow Blvd. Great Service and honest answers... what more can you ask for?!!
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