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| - Based on FEZ's customer service/management, they are truly a disaster. Earlier this week, FEZ mocked another Yelp reviewer by posting their profile (not their review), and encouraging their Facebook fans to join in on the joke. (The customer simply mentioned that she wished they used natural juices in their cocktails, but had commented on the former FEZ profile that it was "a nice place".) Unfortunately for them, many customers did not support this post, and responded accordingly. The manager, who identified himself on Facebook as Tom, proceeded to publicly attack those who disagreed with the post. About one customer, he posted that they were rude during their visit. He told others that they didn't know what they were talking about, and eventually deleted comments/blocked users if they didn't agree with him. After attacking many of their loyal customers online, someone at FEZ finally deleted the entire post. Perhaps someone had one-too-many of those cocktails without natural juices?
If I'm being honest, the food at FEZ isn't terrible (brunch is okay) and many of the servers are friendly enough. The food and service isn't better than anywhere else, so I'd recommend supporting a business that respects their guests more.
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