I personally think 3 star average is a bit low for this location. Their cupcakes are kind of expensive in my opinion, however the size of the cupcakes are huge! I think i had a sugar attack eating off the icing. The decoration are quite cute. Don't expect a lit of seating, i think there is only 1 table in the shop if i remembered correctly. Get there early because the bakers arrive early each morning to bake the cupcakes and at the end of the day there are not many varieties left. I really want to try to red velvet flavor, i heard the cashier said its popular as well. It's a clean shop but kind of cold inside so the cupcakes wouldn't melt. This is by no means georgetown cupcakes or sprinkle cupcakes but for charlotte, it's not bad at all. I am just glad that i can relive my big city cupcake shop experience!