The experience is lacking. They do not inform you that you can use your iPod or iPhone to listen to your own relaxing music. Shower shoes were not provided. The experience did not leave me relaxed. The video beforehand was not informative, but they require you to watch it. Floating may be great, but not with the mediocrity of this place. Sebastian was too busy with whatever he was doing, from fussing with his hair to messing with the computer to be bothered. Also, when a customer asks for help while in the tub, they do not expect to be snickered at by the receptionist. That happened to an anonymous floater while I was checking in. NO ONE WANTS TO BE TREATED LIKE THAT, and it discouraged me from asking questions.