I agree with previous reviews that this place doesn't have its act together. We had gone to Lolo's in Phoenix and we're excited when one in Gilbert opened up since it was way closer. We had stopped at this location the week before but was informed that it was an hour and a half wait which seemed crazy so we left.
We came back this weekend and was told a 20-30 minute wait, much better. We were seated after 40 minutes, a little behind but not too bad.
Our waitress was over fairly quickly and we both ordered lemonade. When the drinks came we ordered right away. We stuck to the classics, Lolo's Chicken and Waffles for the both of us. And then we waited. We watched as a table that was seated after us got food, ate and left and our waitress was nowhere to be found. About 40 minutes after ordering food our waitress stopped by to let us know our food was coming up shortly.
After another 30 minutes the waitress in the section next to us, Gabbie, noticed that we had been sitting at our table without service for quite awhile and asked if everything was alright. After explaining the situation she said she would get our food right away. A few minutes later she came back with our food.
After Gabbie had left our waitress came over and was very rude and confrontational about the fact that we complained about the long wait time and poor service.
The food itself was okay for the most part, though the chicken breast was quite dry. It definitely wasn't worth the wait and horrible service. The only saving grace about the entire experience was Gabbie.