I have tried Big Smoke Burger at Yorkdale and I was very impressed with the service and quality. I thought that it would be the same at the Eaton Centre. My jerk chicken sandwich was burned, it didn't have any spices., and the only thing I could taste is the BBQ sauce masking the burned chicken. The bar section was dirty and I asked one of the servers to clean it, and her attitude was "why are you bothering me". In general I was very dissappointed with the food and the attitude of the servers