We really struggled which Italian restaurant downtown to visit and decided the "best" option was Palazzo! It was the worst meal hands down we ever had. Caprese salad is that, a salad with sweet over powering dressing in chunks with lettuce and a few tomatoes-not so good. Then my husband ordered Veal Osso Buco which was ice cold, risotto a hard rock and visually displeasing. Sent it back. I ordered spaghetti with plain marinara which I promise you was a can of tomato sauce right out of the can--someone earlier said Chef Boy Ardi and that would be an upgrade. We sent back the veal, should have sent back the pasta and they only refunded for the veal. No apology from the owners, who by the way as mentioned earlier, sat feeding their faces at the bar. Absolutely the worst meal ever we spent $80 with a bottle of wine and TERRIBLE food. The only positive was the nice waitress, who was caught in the middle, but honest with us which we appreciated. If we could give a ZERO we would.