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  • The totally worst company service I have ever experienced! My business partner and I ordered over $1200.00 in cookies as holiday gifts for our clients as a thank you for their business. First the ordering process was frustrating- we would e-mail them 4 questions - they would answer one then not return our calls when we would call. Then we gave them a message to put in each box with our names as a salutation, they sent ALL the cookies out WITH OUT OUR NAMES ON THEM!!! plus the cookies had the cook date of 10/12. we found it weird that not one client called us to thank us for the cookies- well when we talked to a few client they said they received cookie but did not know who they came from. Then when we complained to customer service they said they would resend them with an apology letter from them and the correct message and our names on them- NO apology letter was included. Some people got the correct letter, some people got the wrong letter and some got both letters we had written. Some people never received the cookies, which they blamed on the post office.Some of the messages in the box were for the wrong people even tho we reviewed it with them several times. They missed several people on the list and when you would bring it to their attention, they made you feel as if it was not their fault- still 3 weeks after ordering the cookies we are still not satisfied. We will NEVER NEVER use this company again. We work had to have a good reputation and this fiasco makes us look bad when we were trying to give appreciation to clients. For the record we have Never posted a complaint on any other yelp item but felt people should know to beware of this company- their cookies are good but if you want to use them for gifts sent to people via them - don't do it.
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