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| - DO NOT, I repeat DO NOT trust Miguel!!! This company is NOT legit! I called SERVIZ back in early May 2017 and they called this joke-of-a company out to fix our 2009 GE fridge that wasn't staying cold and the freezer was defrosting when temps got warm in the house. Miguel came out and spent about 2-3 hours opening up and inspecting things in the back of the fridge. He stated he can't fix anything that evening but he'll come back the next day with the part. He came back the next day and spent about another hour or so and came to the conclusion that our fridge needs to go back to the shop so he can replace some part and weld something back up. The price for his work kept going up and he kept saying he'll call his"brother-in-law" to see what he can do for us but of course the brother in law said there's nothing he can do about coming down on the prices. So we were given an option of taking it back to the shop and having the work done for about $300ish and we'll get the fridge back in two days or he said his brother-in-law has a refurbished fridge for $350 that we could get that day. I couldn't afford to loose more food from our fridge so we opted to purchase the refurbished fridge. Miguel had me sign that I was going to pay SERVIZ for the diagnostic fee since the work wasn't being done by his company then hand wrote a receipt written "30 day warranty", the amount charged and dated it with a phone number but no business name, no name of the tech that replaced the fridge.
Exactly 32 days has passed, temps are going up as it is now June 4th and guess what!!?? We come home to ice leaking from the freezer all over the floor once again!!! What!!?? The same exact thing our old fridge was doing!! I called in hopes they could still help without charging us more even though we're 2 days outside of the warranty. Miguel answers his phone and said he'll call his brother in law to see what they can do since it's outside the warranty. He calls back and says they will come out to look at it but it'll cost more money. I told Miguel there's no way we're paying more money on a fridge that we just got from them 32 days ago that should last a long time because it should be fixed!! He said he'll call him back again to see what he can do.
So, an older gentleman who barely speaks any English (Spanish speaking) comes out, opens our fridge and asks us what seems to be wrong? We told him and he points to the temperature dials and says that they need to be replaced and that he'll be coming out next (we thought we heard him say Tuesday but with the language barrier, guess he was saying Thursday, in two days).
So, we aren't home Thursday & get a call from Miguel saying that they are there to fix the fridge but we're not answering. I told him we thought the guy said next Tuesday. Miguel quickly got annoyed & said ok then, we were going to fix the part for free but now that you're not home, we have to charge you the $50 for the part if you want us to come back. I yelled at him & told him not to send techs out that don't speak English then proceeded to tell him that I now don't trust him & I won't need their services any further & hung up.
It's now June 25th and temps in our home fluctuate due to turning off and on the AC to save money. But now we have learned that we cannot let the house get above 78° or else the fridge gets warm and freezer starts to defrost. I thought last night to Google why our fridge is doing this and it said it was the thermostat and thermostats are only between $35-$55! Then suddenly I was putting together the puzzle pieces!! Miguel ripped us off!! He knew it was the thermostat all along but he can't make money off of a $50 part so he lied and said it was a different problem that was going to cost us $300ish to fix it or buy a refurbished for $350!!! I've been texting Miguel off and on since this month then he texts me back saying to "call Norma at ###-###-###, she's the business manager, I have nothing to do with this, please stop texting me." So I did and guess what!? ....
she was clueless and shocked! Stated she's not the manager and wasn't aware of the situation. I told her everything. She stated that her company is not related to Miguel's and that they are not related, not family but only that they know each other. Norma apologized and said there wasn't going to be any $50 charge for the piece to fix and doesn't know why Miguel said that. Norma said they will come back out to replace the thermostat for free next week and apologized on Miguel's behalf and stated that's not the kind of business she wants to do business with. Then I put more of the puzzle piece together and figured out that I was ultimately dealing with THREE seperate companies: SERVIZ who I originally called and they called M&M electronics who sent Miguel out to service our fridge, then Miguel has ties with AMC appliances who we got the fridge from! Really shady! No room to type more but there's more unfortunately.
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