I have been a customer of theirs for a few years now and have noticed the service is horrible of late. I tried to order something for lunch today and they said that they are no longer taking orders for single items??? If you have ever been there during lunch you would know that it's about a half an hour more before you get your food for take out? I've also noticed that they do not display the prices on the website anymore (which usually means price changes and extra charges) and that they have become petty with things like extra sauce on a chicken parm sandwich is a dollar extra even though we all know that they are only adding a half spoon more of it.The only reason they get three stars from me is because the food is rather good but between wait times and petty extra charges, I will be looking for somewhere else!