I placed two orders on line one last Thursday 3/8/18 @ 6 10 pm for a 6:45 pm pick up; when I got to the location, it was standing room only in the take out line. I stood in line for more than 5 minutes to pay and then another 15 minutes for my order...... There was no coordination amongst the team and they just looked lost as it was busy.
I placed an order for tonight for soup and crab wontons at 5:50 pm for pick up at 6 10 pm (a very simple order) when I got to the location @ 6:10 pm; the place was in disarray, the printer system was not working therefore, the cooks had no clue what orders were coming in. The "manager" was truly stressed out, yelling at the cooks as well as the to go team, and letting everyone in the restaurant now that it was going to be about 45 minutes before the orders will be ready (so sad).
I have been in the food industry for over 35 years so I understand how restaurants work and I know that when s**t, hits the fan and systems go down you need to keep your coold and go back to the days when you had to handwrite your orders to ensure your guests orders were placed the right way without screaming at your team or belittling them for one salad....
One would think that Pei Wei would have systems in place for when any part of the location goes down from the back of the to the front of the house.
Will not return to this location,its just waste of time......