I never leave bad reviews, nor do I mind a busy or crowded place but the staff really made it a bad experience. One of their bussers hit me with the door on the way in and didn't acknowledge or apologize. After ordering my to go lunch, I waited 15 minutes with others orders/names being shouted out who had placed their orders AFTER me. When I finally got to catch a manager I asked if they could check on it and he saw that I had been waiting for almost 20 minutes and that no one even started my order. He had someone make it and bring it out but never once apologized or said thanks for being patient. Love Viva-Chicken but not this location!!!!