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  • We will NEVER buy anything from this shop EVER again!!!! You purchase a $200.00 helicopter and out of the box it does not work and the manager tells you "nope nothing we can do" REALLY!!!! What a joke! Maybe they should put signs up, once you walk out the door, it is yours and we do NOTHING to stand behind what we sell. What a joke!!! I will say the only positive in the situation was Robert. If you have questions, he is great. Wonderful customer service. He spent lots of time with us during the process and tried to help when we called back (not even 24 hours later) but unfortunately he cannot do anything as everything has to go through the manager. Maybe their corporate office needs to look at the guy who goes in all the time and tries to help people, not the guy that works selective hours and is NO HELP!!!!! Oh well, we will tell everyone we know both personally and professionally to never purchase anything from this store. Too bad too we have 3 boys in our family who love Remote Control planes, trains and cars and would have purchased all their birtthday gifts there this year.
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