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| - As a hotel to stay in for vacation, I would give the JW 5 stars.
As a wedding ceremony venue (just for location of ceremony and pictures), I would rate the JW 5 stars - the location and grounds are beautiful.
HOWEVER, I purchased a package just for my ceremony, which included a wedding coordinator, and they get 1 star for this. Do NOT rely on your coordinator if you book here. Useless. Our rehearsal was at 4:30. He shows up at 4:00 and emails me that I'm late. In his defense, he realizes his mistake at around 4:30 and returns. I was outside where our rehearsal is supposed to be and there's a wedding out there. Our wedding party and their significant others are standing around me not knowing what to do. I go in the lobby and run into my coordinator. He says we can still have our rehearsal. Everyone heads back outside, and my coordinator comes to me 2 minutes later and says we need to do the rehearsal inside. No joke, there's a wedding on the site of our rehearsal. So everyone heads back inside. Fine, I can roll with it.
We go to the empty restaurant inside for our rehearsal. I suppose I should have known that, for the rehearsal, I needed to bring with me the lineup of the wedding party. I wrote it down for my coordinator and incorrectly assumed he would have it. Wrong. Put on the spot, I can't remember who goes where. It seems easy enough but after having been a bit frazzled and people not knowing where to go for the rehearsal, I can't think straight. Does the coordinator try to help? No. I'm the one who has to raise my voice to get the wedding party to listen to me and line up.
Then, on the day of the wedding about 10 minutes before the ceremony, it starts raining. Not the hotel's fault, of course, and they did have a backup ballroom for us. But after the ceremony, my brother told me that a lot of our family came late because the hotel told them 3 different ballrooms. My brother's phone was constantly ringing because he had to tell them the exact ballroom to go to.
Meanwhile, 5 MINUTES BEFORE THE CEREMONY, the coordinator tells me our music CD isn't working, they can't play MP3s. Who the heck can't play MP3s?!?! And why didn't they tell me a week before when there was time for me to do something about it?! They waited until 5 minutes before the ceremony?!?! Are you freakin' kidding me?! I told the coordinator that the CD worked just fine for us on our laptop, and they need to find a laptop. Thankfully, the sound guy found one and was able to play our music for us. But really, I didn't need all the stress.
On top of that, my ceremony package included 2 nights in the junior suite. When I check out, they charged me for those nights. I had to email the coordinator and the events person to get the charge fixed.
Also, keep in mind that the rooms do NOT have full length mirrors. One would have been very handy while getting ready. I would noticed that my wedding dress would have looked better if I had removed the bra inserts that my alterations lady told me to get.
Again, just for the location, the JW is great, so if you're gonna have your wedding here, plan to do everything on your own and you'll be fine.
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