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  • Disappointing, and terrible!! We had problems right off the bat with checking in- something was wrong with our payment in which we made online, so it took us a long time to even get checked into our room. The pool was green, so we were not able to swim in the 107 degree weather- we were really looking forward to going swimming since we don't get to do that often. When we walked in, our first impression was how dirty it was. It wasn't vacuumed, the bath tub and toilet was dirty and clearly haven't been cleaned, and the floors were dirty with hair on them. House Cleaning never attended our room- we were stuck with old towels and washcloths, and a full trash. The refrigerator did not work- the freezer was the only part of it that semi-worked, and it was so high that our things we put in there were frozen almost instantly. Our television was not working at first, but we eventually figured it out ourselves. The air conditioner couldn't have been any louder! After our first night our keys weren't working, we we had to deal with that and get new keys. There was some sort of plumbing issue, so you can hear the water go through the pipes, so sounded like toilets flushing every 15 minutes. In conclusion, it was extremely disappointing and not a great first impression at all.
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