| rev:text
| - The services they provide are good. Their scheduling and billing are terrible at best.
Got a referral to Valley ENT from my doctor after going to another ENT Doctor who only knew the word "surgery" for a deviated septum when I complained of allergies. Turns out going here they never even suggested surgery instead did allergy testing and gave me a prescription decongestant spray and put me on immunotherapy drops. The results were outstanding!!!
Being on time and billing though are catastrophic.
Usually, you wait 15-30 minutes beyond your scheduled time to see the doctor. But on the most important visit, the one where they give you your results and talk about treatment plan the practitioner was 1 hour and 20 minutes late. Unfortunately, I had another immovable appointment I had to get to. As I was walking out I ran into her and she told me she would make it quick. So we ran through everything and she suggested I do the immunotherapy. I agreed. I called in that Friday to place my order and they told me that the Practioner needed to see me again because she didn't have enough time to go through everything when I was in.
Of course it took two weeks to get another appointment, and of course they charged me for it.
That leaves me with my billing complaints. Demand that they tell you the cost upfront - if you don't good luck.
I have been there 4 times. Each time I paid a large sum (over $200) for the previous visit. Yet, I still get a bill after the insurance adjustment and their bills do not make sense.
For instance.
$600 bill
$278 adjustment for insurance
$341 payment
Balance of $312.96
If you understand math you can see that on my $600 bill they collect over $900
I pointed this out and they insist the amount charged is actually the amount AFTER my payment (yeah right) and then the insurance and then I pay the balance.
For anyone in accounting is this GAAP? Heck no it isn't. This is IRS puts you in the pokey kind of accounting.
This place is in desperate need of a COO and a CFO.
The doctors and practitioners are great, very knowledgeable, the staff is friendly and apologetic but the operational processes of this place prove that doctors are not taught basic organizational management and thankfully the highest number of body parts doctors have to count to are 10 fingers and 10 toes. And at this office, it is fortunate you have only 2 ears, 1 nose, and 1 throat because anything over that would stretch their intellectual ability.
In summary, I believe their slogan should be ... thank God we aren't accountants.
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