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  • I have been here before for their cheese cakes, Lady M cakes and tea selection, and they were alright. Although you could tell that the cakes were definitely frozen before hand and not fully defrosted before serving. They offer an afternoon tea set for 2 and i called to make a reservation for a Sunday afternoon for 1:30pm and they confirmed on the phone that it was set. They said they opened at 12 pm on Sundays, it even says that outside their store. When I arrived at 1:15pm they were NOT opened...waited until 2 pm and even called several times but no one picked up or had the decency to call back. So I went for lunch at Dickens cafe a few stores down, after at around 3:15pm I walked by their store again and they were finally opened. This is not the way to run a business. If you cannot honour the business hours you set up or the reservations made then what kind of customer service are you trying to provide here? At least call the customer back and let them know that you are opening later than expected or call them back and apologize for wasting their time.
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