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| - I don't want to be too negative, because this is the only experience I've had with a Madison tailor and from the other reviews I've seen, there aren't any great alternatives. That said, my experience with Mary's was just okay. I moved here from NYC where my local midtown tailor was much friendlier, cheaper and faster. Mary's charged me 19 to replace a zipper in a pair of jeans (it was a side zipper, on the seam, with no fly, hence a very easy job). It took a little over a week to do the replacement. I was scheduled to pick up the pants on a Friday. I was planning to be in the neighborhood late Thursday afternoon, and so I called (18 hours before my scheduled pickup) just to check to see if they were ready. The woman I spoke with told me "if they are scheduled to be done tomorrow, you must pick them up tomorrow." No "let me check" or "I'm sorry but we haven't gotten to them yet." They did a decent job with the zipper but for nearly 20 bucks I would have at least liked a more pleasant experience (could they manage a smile or a thank you?). I am commited to supporting local businesses but Mary's doesn't inspire a lot of loyalty. For a simple fix, next time I'll just do the work myself. For bigger jobs, I guess Mary's will do.
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