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| - Our experience with Southbound was a let down. First off the ambiance is amazing, this place seriously looks legit! Upon sitting down we asked the server if they had any cheese dip. The server said No. what I don't get about restauranteurs who open Mexican/taco places and don't have cheese dip. Like even Chipotle caught on after their stock price tanked. Everyone loves queso, this is a fact.
The menu has zero description of what each taco is and what's on it. So you have to ask and if you have a server that's not up to speed you're literally rolling the dice as to what you're going to get.
Salsa, they only have pico that you can order for salsa. They have a makeshift salsa bar but it's not for chips, it's for your tacos. And they give you these small white containers like the ones you put ketchup in fast food restaurants. They are literally hoarding this stuff like it's gold. At least have it to where you can order it on the menu. This is what people normally get at Mexican restaurants it's a given. Chips and Salsa, cheese dip, it's how America does Mexican.
Before we even got our food our server laid down the bill. It was not our bill and we didn't ask for it. 5 mins later the server asked if I was ready to pay. I hadn't even got my food yet! Service took so long to get us our food, finally we asked and they said it had been delivered to the wrong table. They comped our bill which was nice but the manager never came over to ask us anything! They've got a leadership problem here. I never saw one manager go around to any of the tables and mingle with any of the guests.
Who starts a taco place and tries to limit the amount of salsa you can consume? It's like they said the people want cheese dip so definitely don't do that and let's limit their salsa consumption. Can't have them eating all the salsa. It's definitely a cost cutting thing and it shows
Good: Ambiance
Bad: No description on Menu for food items, Uninformed Servers, Salsa bar is as stingy as your rich uncle, No leadership, glasses are so small you need a refill every 45 seconds.
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