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  • I posted a negative review of the pizza, wings, and drink, mistakenly under my wife's account. The owner responded, no offer to make it right, just "I'm sorry you didn't like our food" and the he proceeded to defend bad food, slow delivery, a cup of ice(that they called a drink). If your gonna get a bad review offer to make it right for the unhappy customer to try to retain there business, rather than make excuses and say the customer is wrong. I read other reviews as well, and any responses to the bad reviews were the same, excuses, saying there was nothing wrong, saying how they've been in business for 30 years, blah blah blah. Own it dude, your pizza sucks, your so called jumbo boneless wings that would satisfy a cat, and poor delivery time, and a cup 3/4 full of ice when finished, do not make for "good food"! and when I said I have had caffeteria pizza better, I mean it, my school pizza was better than this tasteless, soggy, no topping, cardboard pizza. I moved here from Mi. and I have been looking for a "good pizza", so far Pizza Hut is the best I've found in Charlotte. Romanello's is worse than Domino's, at least when I had an issue at Dominos' they gave me my order remade another day for free, and a free item of my choice. So while they messed up initially, they made it right, that is why I will go back to Domino's, but never to Romanello's.
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