So, I made an appointment for tonight to get a regular full set. I let her know that I would be able to get there no later than 7. I show up 5 minutes early and she gave my appointment away and tells me the new wait is an hour. I say okay and proceed to my car that's parked right in front and wait. As I'm sitting here, I see a car pull up, a girl walk in and ask how long the wait is, walks back out to tell her ride she's going in and walks back into the salon. I immediately call her and ask her for an update since I just sat and watched someone walk in and she tells me "Oh 9 o''clock." How?! I tell her that I've been waiting 40 minutes because SHE told me an hour after I'm the one who made an appointment that she just gave away to a walk in, but now I have to wait an extra hour because she gave my spot away to another walk in so, that's already 2 walk ins that my place has been given to. No apology, no understanding. Nothing. Every salon I've ever gone to I never have any issues, I'm super patient and understanding. This is just ridiculous. Never spending my money here. Looking at some of the other reviews just makes it that much more definite.