| rev:text
| - This was the worst experience I have ever had not only with a place to stay, but the customer service as a guest here.
Do. Not. Come. Here. For. Any. Reason. Under. The. Sun.
Why?
Because my boyfriend and I were UNLAWFULLY kicked out and they voided their OWN contract and fine-print that they made us sign/initial!
My boyfriend basically told me Monday morning (7/22/13) he was going to go to the front office to renew his wifi. When he got there, he spoke to the two same teenage girls that helped us get set-up in the place the previous week. Come to find out, because of the billing and credit card situation being odd, because of our property manager paying for everything, he wasn't able to renew the wifi for another week at $5 because they were going to have to have the property manager call the front desk to allow them to charge the same credit card. It was a pain because it is really hard to get a hold of anyone with property management and come to find out, we were staying there for two weeks and they only paid for one! My boyfriend in pure frustration after hearing this, grabs his phone in anticipation of calling our property manager and mutters to himself "son of a bitch." That was a statement made TO HIMSELF. One of the young girls jumped on that, stating, "Excuse me?" My boyfriend immediately came back with, "..What?" because he didn't know what she was talking about.
Rather than being a stand-up, normal person, she immediately took offense and asked him rudely, "Did you just call me a stupid bitch?" From what my boyfriend told me, he immediately said no, stating he was frustrated at the fact that he had to "call these people again" and apologized for making it seem like he was directly insulting her. Rather than taking the apology, she calls her manager over, acting angry stating my boyfriend called her a stupid bitch.
This is where it all gets very messed up.
This manager decides to go off on my boyfriend totally out of the blue, and I quote from him, "She walks over and starts asking me 'Who do you think you are fucking insulting my employee'", he tells me that again he repeats himself stating it wasn't meant to be an insult and he was cussing to himself. He tried telling her he wasn't threatening her employee and he apologized for the language and she stated "to not use that god damn language in her office". He told her that we hadn't been paying for our room for the past week BECAUSE of the management company, to this she responds, "You don't have to worry about the rent, you need to pack up your shit and go." When he protested, considering that was like an 18-wheeler randomly hitting someone, she pulled out her cellphone and threatened my boyfriend saying she was going to call Metro (the police) on him if he didn't leave immediately. He comes back to our room stating the situation. I, immediately, know it is a miscommunication because I KNOW for a fact my boyfriend does NOT treat anyone so disrespectfully. When I go to speak to this manager face to face, I am treated like shit on her shoe with her telling me I have thirty minutes to pack my "shit" and get out. So, we do. Mind you, my property manager also tried to speak to her via the phone, to no avail! Apparently she's highly offended by cursing in her office - enough to evict someone in half an hour!
We were inside our room with our stuff finally packed to go (waiting for a taxi) when a person with courtesy patrol knocks on the door and tells us that we have to vacate the room because he's locking it up. That to me seemed normal, regardless of the terrible circumstances. To make it WORSE, after he leaves and we're sitting on the steps with three overly stuffed garbage bags of groceries and stuffed to the brim suitcases, he comes back stating - and I QUOTE - "You must have pissed someone off, because 'they' want you off of the property." My boyfriend and I were SPEECHLESS! We were THROWN TO THE CURB!
We found out later the manager's name is Dana and that this is NOT the first time she has treated people this way. In a few examples (per tripadvisor), people were given a written eviction notice for no reason at all. One person stating, "--New Manager Dana Alexander comes in and makes her own rules. Totally not in the rules and regulations. I thought maybe the corporation might wanna know how bad shes treating the costumers there so I wrote a letter. 3 days after, she brings a 7 day eviction letter." After all of this, we called her district and regional managers and NO ONE even cares! Their excuse was that "they operate as a hotel for the first 30 days" so that, by NV standards, excuses them and makes what she did legal.
If Dana and those girls read this one day, you are all low down and DO NOT deserve your job! Anyone and everyone headed to this place, RUN FOR THE HILLS! We did NOT deserve to be treated like animals and we did not deserve to be at the mercy of a person that is such a control freak that abuses her power.
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