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  • Where to start? I went it because someone stole our phone and had to get a replacement. I didn't want to upgrade because a newer iPhone was coming out so we wanted something really cheap for the meantime. They were too pricey for our needs. So I got a phone and went in to get a Sim card. I told them countless times to not change my plan because I still have the unlimited data. I stressed it so much! When I get home the phone isn't going onto the Internet. I called customer service and that's when the rep told me that at the store had EXPIRED my unlimited data. Not just that they put me in a data plan that's two dollar Per megabyte. If I wouldn't have called and continued using it like normal my data bill would've been 30,000. Not even exaggerating. What kind of crap is that! I was so lived. Thankfully the rep on the phone told me to not worry. Since it was a grandfathered account he had to file a claim. He assured me 100% that they would restore my unlimited data. So the employees at this locations are crooks. They kept asking me do you Really need an unlimited plan? How much data do you use? These are our new plans want to try them out? They were nonstop with their requests. Avoid this location or any retail location. I haven't been in an att store for 5 years. I never have problems with att and if something comes up I call their customer service that is fantastic and do a great job. Big mistake I made was after 5 years is going into a store. NEVER AGAIN!!!!
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