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  • Picture a seeing a cheeseburger being delivered to your table. You are famished and have been waiting for this moment all week. You go to take a bite and the bun is the hard and dry, yet the burger is succulent and condiments are the tastiest and freshest that has ever hit your lips. This summarizes my families recent trip to Montana's. My wife and I made reservations this past Saturday afternoon for our family of 4 plus 4 of my daughters girlfriends to celebrate her 9th birthday after watching Nanny McPhee ( small c BIG P) at her favourite restaurant. I want to emphasize MADE reservations here over the phone prior with the GM. Anyways, we finished watching the movie and walked over to Montanas. When we arrived we were about 30 minutes early. Insert hard and dry crust. The restaurant was not busy at this time with maybe 4 groups sitting at tables. We waited over 5 minutes for anyone to acknowledge we had came through the doors. Now, one of the first things I was taught in retail is to make an effort to connect with anyone who walks through your doors. Apparently, Montanas Whitby did not attend that training. I had to finally walk over to the bar to get someones attention. Finally when a waitress came over we said we had made reservations for 8. She checked and then realized someone must have given away our table to another party. Just like Senfield said, " they know how to take the reservation, but they don't know how to HOLD the reservation. How can you give away a table that was reserved. Another 5 minutes passes for her to put together the table. Insert juicy cheeseburger. The waitress was okay through the service. She had a friendly disposition in dealing with the children. The food was fresh and hot when it came to the table and everyone received the orders in a reasonable period of time. We one girl who came just for the dinner and arrived after everyone else received their dinner. By this time, it was around 530 and the kitchen was backed up. The waitress put in a good effort letting us know how long the last order will take but could have offered to bring out her salad first if the burger was taking longer. She brought out a special dessert for my daughter and they sang the b-day song for her which was great and we appreciated. She was a touch embarrassed and we got some good photos of her with the huge moose antlers. A person who looked like a manager came over and asked how the service was and I explained what happened in the beginning and he did apologize. Onto the the dry and crusty bottom part of the bun. When we were settling up the bill, the total came to just under $80. I am not complaining of the price at all. Excellent to feed 2 adults and 6 children for just under $80. But I do have a problem when I gave the waitress 4 $20's and she returns with a $20 bill and change. I asked her if she had change for the $20 bill she gave back to me and she replied that someone just paid with a $100 bill and she didn't have change. REALLY? No one in the restaurant has 4 $5 bills for a $20 bill! WOW! You expect and are forcing me to tip you $20 after what happened when we first walked in? I felt insulted. I then asked if she could check with someone else for change and she then comes back with 4 $5 bills. Real slimy tactic by the waitress to get a couple extra bucks. I will not be returning to this Montana and will be talking my daughter into going to next favourite restaurant which Safari Bar and Grill.
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