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  • I've become so disappointed with Kam Han over the past year that it's driven me here. Kam Han used to be my absolute favourite place for Chinese in the city. For years, in fact. Lately, their concern for customer satisfaction has gone straight down the chute. The past several times we've gone, the food has been soggy, flabby, chewy, and overall really unappetizing. Our last encounter, when we weren't in the mood to go out, it took them two hours to deliver to our house 5 minutes away. No apologies, no responsibility, not even the offer of a discount on the food. They simply didn't care, even after two phone calls inquiring about where the order was. Said they'd call us back with the status, and of course never did. When we eventually did get the food, it was lukewarm at best, the squid was about the same as chewing on a tire covered in salt. The driver claimed to not even work for Kam Han and was using a manual credit card form, so you bet we're going to be keeping an eye on our account over the next while. Avoid this place if you want a decent meal while being treated like your business is appreciated.
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