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| - I would've gave it 4 stars. I've been here twice for brunch and the first time was amazing. The food was good. I ordered the mushroom Benny with frites and it was one of the best. The service was good. Our server was very nice and attending.
So I decided to return and this time is really why I'm giving it 1 star. And the star was just because the food was good. Most of the issues weren't with my personal dish, but the overall service.
My friend ordered the same dish but hers came without spinach. When we asked the server whether her dish should come with spinach, he pointed out the tiniest leaf on the side of her plate before saying he'll go and check and bring her a small side. It's almost as of accusing her of eating it.
Then as he was in the kitchen get if the spinach, my friend notices a large egg shell in her poached egg and we decide to let the server know when he returned. We even specifically told him we don't want he dish replaced or anything, but just an FYI and a comment to pass on. Instead of apologizing, he comments on how it's normal and it happens. Then almost insultingly says he'll add a discount on the bill.
Later, he comes back with the bill and its separated with the subtitles, he punches in one bill with a Caesar and hands it to a friend of mine. Each one of us had one drink and our drinks were in front of us. The friend he handed the Caesar bill to had a tea and the teapot was in front of her.
When I told him about the mistake, he once again didn't apologize. Instead, he notes it's only a dollar difference between all our bills. So rude, I contemplated giving close to nothing for tips, but the food was good and my dish didn't have any issue so I gave the average 15%. When I did take a look, the "discount" was 0.67 per bill. No offense, but I had to hold back scoffing and commenting. As if we needed the overall less than $2 discount.
It's not the amount between the bills that's the issue, it's not the egg shell or the missing spinach that's the issue. It's the service. If he had apologized about the spinach, the egg shell and the bill and made an attempt to rectify it instead of scoffing at us, he would've revived higher than average tip. It's not the errors made, it's how you handle them that makes all the difference. Overall, really disappointed and I won't be returning. It was good food, but I don't believe the food is enough to bring me back.
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