I wanted to give this place four stars, but the price wouldn't let me.
I thought the gelato was really good. I had straciatella and I believe peanut butter, and they were both pretty good. What I enjoyed about the straciatella was that it was very authentic, with many small chips of chocolate in every bite.
However, the price... Wow. My family got three cones, each with two flavors. It came out to 28 something. That's almost TEN DOLLARS per cone! Unless it's the best ice cream I've ever had, no ice cream is worth that much. The setting around you is beautiful, but come on. Gelato in the real st. Marks square isn't that expensive! Give me a break!
The lady we had that scooped the ice cream was nice, but to all the other reviews here complaining about the service... Give THEM a break. I saw some of the rudest customers I've ever seen while I was there. It seemed like an Asian your was heading through, and ladies in that tour were literally pushing other customers aside and just continually tapping the glass and waving at the employees. I can't imagine having to deal with that every day.