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  • Update: Contacted the manager after the review was posted and never got a call back. If you're in for a quick oil change they're honest. But I'm not a huge fan of the service. I came in, paid for a diagnostic and was told i would receive a phone call with my quote on Monday. On Wednesday I called to follow up and apparently someone dropped the ball on communication. Thursday I called again only to be told they had a hard time reaching the dealership to get the part and I'm better off going to the dealership directly. Problems... #1. Drop the ball on communication to the customer #2. Abandoned the customer because it was hard communicating with the dealership after a diagnosis was paid. #3. Did not request for a time extension to continue trying with dealership or any incentive for further visits as a service recovery because contacting the dealership was "hard". Additional edits: When I came in I complained about my tire pressure and the techs said they checked the tire pressure and it looks good. But what they failed to mention was the fact that my tires were super old and starting to crack and it's about time I had to replace them. So now 5 days later after my visit my passenger rear tire is flat and I'm at a new place with the manager literally pointing out at all of the cracks that you can see with the naked eye.
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