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  • If you want your ice cream served by rude bitches, by all means, go here. I went in with my fiance and friend after eating at the Thai restaurant a few feet away. The three of us walk in, my fiance wanted a peanut butter shake. "We don't have peanut butter ice cream, but we can put peanut butter in the shake, what kind of ice cream do you want?" He ordered the chocolate malt ice cream. Then I order, then my friend goes to order, and as Sammy the "leader on duty" walks out my friend goes to tell her what he wants, but instead is told, "Oh she'll help you when she's done." and helps the person after him. I don't know, maybe I'm not sure how a line is formed and serviced, but I thought it was on a first come first serve basis, but apparently at Cold Stone, it's every OTHER person in line...who knew? Anyway, my fiance goes to try his shake, and low and behold...no peanut butter. He goes to the register and just simply asks, "Can you add peanut butter to my shake?" Sammy looks at the ice cream scooper who took our order and asks, "Did he ask for peanut butter?" ....she says no. Seriously little girl? We were all there, we had a discussion about not having peanut butter ice cream...how can you try and manage this lie? So as I'm explaining to this girl to try and refresh her memory about our order...Sammy rudely interrupts and says, "Well it's going to cost more to add peanut butter." We all just looked at each other shocked and the girl who took our order stated, "My bad." as if she really thought that was a proper apology. Wow. So we all walked out. I will not be coming here again, just because I'm worried for MY well being. I wanted to throw my fiance's shake at Sammy aka leader on duty's head for being such a rude brat. If they were a little bit nicer, and actually acted like they cared because I don't know...that's your job working in customer service...I wouldn't be so bitter about it. If any of you ladies are reading this, please remember you aren't going to get too far with that kind of attitude with anything you do in your career. :/
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