Staff was great, concept seemed great, but execution was not up to par. The process of making each item was way too long for a place like this. Any more that 1 order at a time, and they need to shave a few at once and you are then watching your dessert melt from behind the counter. The lychee-pineapple combo I got was a terrible combination, despite liking both of those items. The bobs was not so great either. Disappointing