I am not a fan of those who do not follow through. I was needing a few things fixed on my car and I had called for a quote. Typically I am pretty happy with their service. And I was expecting any less when requesting a quote. I was told that morning, when I called around 9am, that I would be contacted later on the day with results. When the day turned into 3pm, I decided to call back. The gentleman responded with my inquiry that he hasn't heard back from Infiniti regarding the parts and that he would call them again. The gentlemen assured me that he would call me back with information. Seven days later and still no call. Therefore I decided to go straight to the source and have my repairs done at Infiniti.
I've purchased all my tires through them and always get my alignment done there also. All I was wanting was a follow up call even letting me know what his timeline would be to get me information. It's as simple as that.