I called prior to going to see what type of pedicures they offered and was told over the phone they had a VIP pedicure that included a sugar scrub wax and callus remover. When I arrived I had to ask three times what pedicure packages I could get and was told basic. I felt like I was inconveniencing them and wasn't even offered upgrades like the sugar scrub or design! I practically had to force her to do the callus remover and left with my heels still feeling rough!