This was my first time at Diamond Nails. I had done extensive research because I NEVER get my nails done, except special occasions becuase I will just bite them off. But I am having my engagement pictures taken and I want my hand to look nice. I made an appointment and showed up early only to be told my tech was an hour behind. My options were to wait or go with a different tech. I chose to go for the different tech and she started with my pedicure. It was AMAZING, I am a runner so I have gross feet but they feel amazing now. I was very happy when they started my full set and gel polish. Then I was changed to a different tech because my pedicure tech had another appointment. 2nd change despite having an appointment.
Now Phil is working on my nails. He asked my length and shape, and I said I am more comfortable with short nails and I wanted them round. Phil begins and he cuts the nail way too long (again I never get my fingernails done so long nails are really hard for me). Then he told me longer nails would make my fingers look skinnier. I still asked for shorter nails but he insisted this was better. He gave me square nails when I pointed this out, he said they were better for my "look." Phil did a good job on the rest of my nails but would not listen to anything I wanted. He also made very rude comments about my like choices.
Overall, I gave 3 stars because my feet feel amazing and my fiancè said my nails looked nice. Lack of customer service was disappointing especially when I made the appointment and they did not honor it. I will most likely not return unless I am just getting a pedicure!