Ok so back in September I had a tooth that needed to be pulled. Had to wait at least an hour to get xrays. Went up to the counter and enquired about being seen and the girl wasn't to friendly. She told me that they were waiting for the seat room to be free. Well I could see the room from the lobby and clearly no one was in there. Finally get me back there and get xrays done. Then on to the exam. All the while mind you i have extremely bad anxiety being there in the first place. The one thing I can say is the dentist was very nice and understood about my anxiety. After the exam i wait to see the manager Nancy who tells me that I have excellent insurance and all I need was something like $249. Which I paid. Had the extraction done a couple weeks later. So now last month December i get another bill from them. I called and had to leave a message. The manager never called me back so I just assumed it was taken care of. But no! I got a second bill this month and called agaiin. This time I get a reply from Nancy stating she called and talked to me last month and explained that she had previously told me that the sedation might not be covered. NEVER had that conversation with her! She told me I have excellent insurance! So needless to say I filed a complaint with the BBB.