I've been coming here since they opened, never had a bad experience. I recently moved and am no longer close to it, so I try and hold off on car washes until I know I'm in the neighborhood for this one. One time my son locked himself in the car while I was vacuuming, four workers helped get the car open. It was very nerve wrecking but I'm glad they are always willing to help there, and are nice on all of my visits, even when I went in to cancel my monthly subscription. Only thing I recommend to them, is to try and find a way to put signs or something on the vacuums that don't work when they are out. There are always plenty of others that work though.