I wish I could put this as a 2-1/2 because while the experience was a disaster, the manager made up for the problems we experienced.
So - just some things to note.
This is not like your standard Hertz locations.
You pick up the keys at the Planet Hollywood check-in desk (to the right).
Then you have to go all the way to the South Parking Garage to the 8th floor and pick up the vehicle. There is no attendant there. There are no Hertz signs there. There are no numbered spaces, and unfortunately even though I had a GPS, this location was not listed on the returns.
We did not get the car we rented, the vehicle was almost out of gas and 3 tall women had no room to move in a convertible we did not want with almost no space for shopping bags.
However, I will say that the manager is a class act -- when I dropped the keys off the next day (btw I had to repark back in that garage and hoof it back to the PH main desk), and explained all my concerns -- she gave us a credit for future use.
I do think if you rent from here -- especially if you are not staying at Planet Hollywood hotel -- you should be aware of some of these oddities.
Just fyi - I wish we had rented at the airport -- would have been so much easier and most hotels in Vegas don't charge for parking (even valet). But don't forget to tip!
:-)