Let me start off by saying - I am probably the pickiest client EVER. Okay that being said let's get right to it: The people here are SO friendly. The worst feeling ever is getting to a salon and feeling like the stylists or aestheticians look down on you (for whatever reason). You definitely don't have to worry about that here. I booked with the stylist Graham to do my hair, I showed him a picture of a celeb color and a celeb cut to give him an idea of what I wanted. (Think Jen Anniston cut with an Eva Green color) I wanted a dark brown but not too dark (most stylists make it too dark and it just flushes me out) and a medium bob cut with no bangs. I'm normally so picky about my hair and can't seem to find a stylist who can deal with my awkward super curly and frizzy - but fine hair. (And none of them ever seem to be able to style it right) Well, I was SO impressed because he did it perfectly. The first time in a while I was 100% pleased with a cut and colour! This place definitely a hidden gem, way better than going to some talked about salon but not getting the same quality of service. I haven't had a spa service yet but I will soon because I love the people here!