Food has always been at least 4 stars here but the service just hasn't caught up to the same level.
Don't get me wrong, it wasn't a bad experience by any means. It just always seems like the servers have too many tables or something.. but there are plenty on the floor. Slow to take our order, slow to bring the check and absolutely no refills or checking on how our food was. The few interactions we did have with our server were friendly though.
Again, the food is always good so I don't really need to be checked on but a refill or two of water at least wouldn't hurt. On this visit I tried the carne asada pizza and was pleasantly surprised. On par with my other favorites (bbq chicken, California club, Hawaiian, etc). As long as you don't mind a little wait or having to flag someone down to refill your drinks, this is a tasty chain
Update: another visit several months later and service was much much better! Our waitress was so nice, super attentive, quick with refills and the check. Definitely will return.