This is for SW in Vegas only. Overall I love SW and have been an A member for years but SW staff in Vegas are assholes. Countless times I have been delayed in Vegas over the years only to be greeted by complete jerks when trying to rebook or change connections due to equipment failure or weather issues. I have seen numerous people video tape SW employees behaving less than professional in Vegas. SW has offered many of us vouchers for Vegas delays and staff behavior which is always greatly appreciated but it is time to change the customer service reps and managers here .