She is so sweet and you can tell she really tries to remember the details you tell her. I came to see her when she first moved in here and now.. Several months later she remembered who I was. She does a great job. I asked her to take a few more hairs off one side. (I have a large freckle in my right eyebrow so it is hard for anyone to get even) no problem, she fixed it and they look great! I didn't make an appointment so I had to wait about 15 minutes. I will make one next time since I go on my lunch break.