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  • I scheduled an appointment for a yearly physical, about three weeks prior to today. The appointment was scheduled for 9 am. I arrived two minutes late, checked in and sat down. (I already felt badly enough about this, I get severe anxiety about doctor's appointments, more so about being late). I then waited a full forty minutes, before I was called back to the front desk and informed that, because I had not arrived at 8:30 for my 9 am appointment, they would not be able to see me today. My anxiety was wreaking havoc, so sitting there waiting that forty five minutes was hell. If I had been told immediately, I would consider going again, but they let me sit for nearly an hour. If I had been informed at any point when I made the appointment that I needed to be there at 830 am, I would consider going again. Don't go here if you want a primary care group that has any respect for your time at all. (And yes, I realize two minutes late isn't ideal, I prefer to arrive ten minutes early for appointments, but with two small children I am not always in control of that, but that's no reason to then let someone sit for nearly an hour). Horrible, horrible experience.
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