Poor custom service! Order from them on the 1st of June, and today is the 8th and it was still pending shipment. Contacted customer service who pretty much told me oh well, and when I emailed a reply asking to give me an idea of when I would receive my items, it went ignored and unanswered. I wouldn't have a problem with this expect I need the items for the 14th and figured they would get here in less than 2 weeks. She kept blaming the delay on the fact that they had a big sale and had lots of items to send out, well Karen that really isn't my problem and items should of left asap. I ended up contacting essentialsbycatalina.com who sent out my order (get this) the same day! I then cancelled my order immediately. Thanks for nothing Karen Mitchell! So sad that they suck. Because the first order was quite impressive and good product.