The staff was impersonal and unhelpful. My prepaid takeout order was not fulfilled properly; one item was out of stock and the other item was prepared incorrectly. They waited until I arrived to inform me that they were out of one of the items. I was not provided with a refund on the spot and was told that I was going to have to wait until the next time the owner was in the building to 'go into the online ordering system' to manually process my refund. Never have run into that issue in over 20+ years of placing online orders for pickup.