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| - At Hollywood Gelato, I have "been there done that" for their gelato many times for at least 7 years. During this time, I have also eaten the gelato at the nearby competition and other gelato shops in the GTA. I have learned how different gelato shops make their ice creams. To this day, I still find Hollywood Gelato the best gelato shop in its area. One of their nearby competitors, years ago, once said that they don't make real Italian gelato. I guess that meant I was eating Canadian Italian gelato.
I am giving Hollywood Gelato a rating of 3.5 stars instead of 4 stars since they still don't offer a gelato stamp card while they have offered a coffee stamp card for years. Gelato customers spend just as much money as coffee customers!
I have eaten most of the gelato and sorbet flavours offered at Hollywood Gelato. My favourite gelato flavours in no particular order are: cappuccino, coconut cream pie, hazelnut, key lime pie, Sicilian pistachio, pumpkin pie (available at Thanksgiving). I am lactose intolerant, but my stomach can handle the gelato. I didn't list any chocolate flavours even though I love chocolate as I satisfied with eating chocolate ice cream bought from supermarkets. I want gelato and sorbet experiences where the flavour cannot be bought from supermarket ice cream. My favourite sorbet flavours in no particular order are: lemon, wild forest berries, mango, and raspberry. The sorbets are lactose free.
I decided to pig out today, February 19th, since my last visit was around last Thanksgiving Day. I ordered mango sorbet, strawberry sorbet, Skor gelato and Reese peanut butter gelato for $7.50 including tax. I loved the mango sorbet. You get the real taste of mangoes and it is not too sweet. I made a mistake ordering strawberry sorbet. I meant to order raspberry gelato, but the server already scooped the strawberry gelato. The strawberry gelato lacked a strong taste. Is it because they used U.S. strawberries instead of better tasting, sweet Ontario strawberries when they are in season. Order the raspberry sorbet instead of the strawberry sorbet. The Skor gelato and Reese peanut butter gelato were OK. I usually don't order chocolate flavoured gelatos for the reason given above.
Not feeling totally satisfied with my gelato experience today, I ordered 2 more scoops. I got key lime pie gelato and Sicilian pistachio gelato in a cup for $5.50 including tax. There was a definite bite of real lime juice in the key lime pie. Also, I could tell there was pie crust in the key lime pie as I chewed. The Sicilian pistachio had a rich flavour, which I liked. These are 2 of my favourite flavours at Hollywood Gelato.
I like Hollywood Gelato so much that I bought gift certificates for myself as a Christmas present in previous years lol. It was a good deal.
I read the Yelp good and bad reviews for Hollywood Gelato. Other customers may have experienced rude customer service, but in the 7 plus years of being a Hollywood Gelato customer I have never had an issue with their customer service. I have been there when it's very busy and when it's empty and there were no problems. Yelp is a popular social media app to make compliants about customer service, but what about making compliants about customers. During my latest visit, I observed a rude customer yell, "There's no one to take my money!". Instead, she could have said, "Hello" or "Excuse me". Was it really that necessary to be so nasty?
Otherwise, I left Hollywood Gelato :-), but a bit full.
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