We were lucky to have Bob as our sales Rep when we arrived! Let me just say first of all we ended up over here because a dealership catty-corner across the street was so rude that we came over here to buy the same exact car make model and year and same mileage. For the same price! Bob was a really great guy! I knew from the moment we met that he was the one that we were supposed to deal with in the first place! Super nice guy, funny, laid-back, great personality, everything you hope for when having to buy a car and spend that much time with a sales person. He took us for a test drive and was just super related, no pressure, genuinely nice! If I was basing my stars just off of Bob he would get a 5 star! I rated this company four stars only because I felt that their tax and license fees were really high however Bob was able to negotiate a deal that was comfortable for us. If you stop in here I highly recommend asking for Bob! It would be worth waiting if he's busy :-)