My visit to the Apple store today was not bad. I had to wait an extra 10 minutes beyond my appointment time. After I had been helped, four other employees tried to help me as well. Service was fast and as expect, my iPhone was replaced. Frankly, I would like an Apple product that does not have to be replaced after four months! Great service, many staff members on hand to ensure every customer is serviced efficiently. Great job Apple. Now I know why you have more $ than the U.S. government!