I'm not too sure why this place has so many bad reviews, but hopefully my review can offer a broader view for future customers. I had a scratch, deep scratch from a bush. So I took it to my dealer and they recommended autonation. The customer service rep was nice and they quoted me a good price. The results were fantastic. It looked like a brand new car. No scratches. Everything was buffed out, and the super deep scratches, they somehow got it all out. This place obviously isn't super cheap, but I was very happy with the results