I usually go to a different SuperCuts but this one was closer to home so I gave it a try. I asked for a pretty basic cut and the lady completely messed up my hair, she pulled off the apron and said I was done while my hair was uneven and longer than I asked. I asked to have it shorter and it was a little better and then at the end she didn't ask if I wanted the back rounded or squared, she just did whatever and it was bad. No hot towel at the end to clean some of the hair up either.